Customer ServiceHospitalityLeadership
Feb 10, 2026Ritz Carlton Founder - A Masterclass On Customer Service | PBD #735
Horst Schulze, the 87-year-old founder of Ritz-Carlton, reveals his relentless philosophy on creating world-class customer service and leadership, emphasizing purpose, respect, and an unwavering commitment to excellence that led to two Baldrige Awards and influenced giants like Steve Jobs.
